Terms of Service

Effective Date: 12/21/2024

1. Order Process

All orders require approval of:

•A digital mockup confirming design placement and sizing.

•A live photo of the first printed t-shirt before production proceeds.

Upon approval, orders are printed, boxed, and shipped.

2. Refunds and Cancellations

•Orders may not be canceled once approved for production unless explicitly halted by our team.

•We offer a 100% satisfaction guarantee and will address reasonable concerns promptly. Refunds are discretionary to prevent misuse.

3. Intellectual Property

All customer-submitted designs remain the intellectual property of the customer. Customers also own digital separations created for their designs.

4. Liability Limitations

•Production delays are rare but may extend up to five days.

•For customer-supplied garments, we are not liable for dye migration or damage beyond the provided print.

5. Dispute Resolution

We strive to resolve disputes amicably under our satisfaction guarantee. Formal claims may be submitted via chadd@pixelprint.la.